I AM INJURED OR TRAVELING... CAN I FREEZE MY ACCOUNT?

YES! In the event you need to freeze your account due to extended travels, injury or a medical condition, you may freeze your account temporarily with giving Holm Studio 14 days notice. We also understand that injuries and medical conditions are rarely planned and we will do our best to accommodate your membership hold during this time period. You may choose the amount of time to freeze account. You may freeze up to 2 months. After that, automatic billing will recur unless twenty (14) days notice is given.

WHAT IF MY CLASS IS CANCELLED?

Our online and Holm Studio app schedule are maintained daily and are a reliable source of information for class cancellations or substitutions.

We believe in the safety of our clients and staff. If we feel weather conditions may put you or the staff at risk, we will cancel class. We will do our best to provide advanced notice, but please check the schedule on our app prior to coming if you feel weather may be an issue. In the case of sudden emergencies (instructor emergency and/or other unforeseen reason) and we must cancel a class (without prior notice) a FREE CLASS /or $10 account credit will be issued to clients who attempted to attend that class.

I NEED TO USE  A DIFFERENT CC THAN I GAVE YOU WHEN I STARTED MY MEMBERSHIP/personaltraining program?

We ask that you notify Holm Studio no less than ten (10) days in advance of your next bill date in the event that there are changes to the credit card/debit card account information associated with your Agreement. Participation in classes or personal training scheduled will not be allowed unless membership/contract agreement is paid and current. A fee of $15.00 will be charged for any credit card/debit card charge not honored by the bank for any reason when processing your credit card/debit card charge.